On September 24-25, Mr. Rizki Kresno, Commissioner of PT. Ludeco Builder Perlente, served as a guest instructor for advanced small and medium business training hosted by the DKI Manpower, Transmigration, and Energy Department. He presented on  Total Quality Management (TQM), emphasizing its role in enhancing customer satisfaction and building loyalty. Through real-world examples of successful SMEs and interactive discussions, Mr. Rizki shared practical techniques to measure customer satisfaction and create loyal clients. The session was both insightful and inspiring, empowering participants to apply TQM strategies to grow their businesses.